The customer portal, screen by screen
Self-service invoices, balances, and cases, read live from Oracle NetSuite for signed-in customers.
Account overview
A self-service portal for signed-in customers, with no catalog required.
Portal Professional
Account balance and transaction history
What is owed, what is overdue, and every invoice, payment, credit, and deposit.
Advanced B2B or Advanced Portal
Transaction history
Invoices, payments, credits, and deposits in one list, read live from NetSuite.
Advanced B2B or Advanced Portal
Print a statement
A printable statement of open invoices, ready to send to accounts payable.
Advanced B2B or Advanced Portal
Shipments, tracking, and cancel order
Order details show shipping progress and tracking. Eligible orders can be cancelled from the same page.
Store Professional
Email verification and two-factor sign-in
Confirm email at registration, and an authenticator or email code at sign-in.
Store Essential and up
More in customer portal
Invoices, paid by card or ACH
Customers see their invoices and pay them by card through NetSuite or by US bank account through Braintree.
Invoices on Portal Professional. Pay and ACH on Advanced Portal
Returns and RMA
Start a return from an order in My Account and follow its status there.
Advanced B2B or Advanced B2C
Support cases
Customers open and follow NetSuite support cases from My Account.
Advanced B2C
The portal is a self-service site for signed-in customers, with or without a store. See how it fits a wholesale business on the NetSuite B2B portal page.
Frequently asked questions
Do I need a store to run the customer portal?
No. Portal Professional is a portal base with no catalog. Customers sign in to see invoices, cases, and account details read live from Oracle NetSuite.
Can customers pay invoices online?
Yes, with Advanced Portal or Advanced B2B. Customers pay by card through NetSuite customer payments, or by US bank account through Braintree.
What does the account balance show?
What is owed, what is overdue, and a list of invoices, payments, credits, and deposits. A printable statement of open invoices is part of the same licenses.
Is two-factor sign-in included?
Yes. Email verification at registration, and an authenticator or email code at sign-in, are included from Store Essential, including the portal.
Keep reading
- SolutionsA NetSuite B2B portal your wholesale buyers will actually useLaunch a NetSuite B2B portal with contract pricing, RFQ quotes, CSV order import, Net terms, invoices, and AR self-service, synced in real time.Read more
- SolutionsNetSuite ecommerce: the complete guide to selling online on NetSuiteThe complete guide to NetSuite ecommerce: platform options, integration models, B2C and B2B requirements, and how to choose the right storefront.Read more
- Meet AwaCommerceB2B wholesale, screen by screenReal B2B screens from AwaCommerce Next: contract pricing, quantity tiers, matrix rows with multi-add, CSV import, and quotes.Read more
Seen enough screens? Try the live demo sites.
Click through the storefront, B2B portal, and customer portal, or send us your requirements for a quote.
Get a quote. For exactly the setup you picked.
Your selection goes straight to our NetSuite team. Prefer email? Write to hello@awalabs.com.